Return & Refund Policy

RETURN & REFUND POLICY

Last Updated: October 22, 2026

1. Return Eligibility

Customers may request a return within 30 days of receiving their order, subject to the conditions below.

To be eligible for a return:

The item must be unused, unworn, and in the same condition as received.
The item must be in its original packaging.
Proof of purchase, such as an order number or receipt, is required.

Please contact our customer support team before sending any item back.

2. Non-Returnable Items

The following items are not eligible for return:

Gift cards.
Personalized or customized items.
Final sale or clearance items.
Items specifically marked as non-returnable.

3. Return Process

To initiate a return, please contact us at:

Email:
service@plinvilo.com

Please include:

Your order number.
The reason for the return.
Photos of the item if it is defective, damaged, or incorrect.

Our customer support team will review your request and provide return instructions where applicable.

Important: Please do not send returned products to our registered business address unless our customer support team specifically instructs you to do so. The return shipping address will be provided when applicable.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error, subject to applicable law.
Original shipping fees are generally non-refundable unless required by applicable law.
We recommend using a trackable shipping service for returns.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If your refund is approved:

Refunds will be processed within 5–10 business days.
Refunds will be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photos of the item and packaging, where applicable.

Our customer support team will review the information and provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

7. Contact Information

For questions regarding returns and refunds, please contact us:

Brand: plinvilo

Customer Support Email:
service@plinvilo.com

Customer Service:
+1 937-310-9242

Website:
https://plinvilo.com

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